Frequently Asked Questions
Everything you need to know about your Pleasing experience.
When will my order ship?
Most orders are processed within 2-4 business days. Once your package is on its way, you will receive a confirmation email with a tracking number.
What is your return policy?
Due to the nature of our cosmetic products, we can only accept returns on unopened and unused items within 30 days of purchase. Please contact our support team to initiate a return.
Are your products vegan and cruelty-free?
Yes, all Pleasing products are 100% vegan and never tested on animals. We are committed to ethical beauty standards.
Do you ship internationally?
We currently ship to a wide range of countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has shipped, you will receive an email containing a link to your tracking information. You can also track your order directly through your account dashboard.